Not sure who to shout for? Easy — think "is the app misbehaving, or is it me having a question?"
TECH TROUBLE
techsupport@kardo-app.com
App crashing, won't load, OTP not landing, payment stuck, something looking weird on your screen? That's our tech squad. Send it here and we'll debug the drama.
Pro tip: Pop a screenshot in if something looks off. A picture saves a hundred back-and-forth emails.
Browse by topic
Poke around before you email — your answer might already be waiting.
Getting Started
Explainer Video / PDF
Setting up your profile, picking your skill level (no catfishing with "Pro"), and finding your way around the home tiles.
Hosting & Tournaments
Explainer Video / PDF
Create a tournament in under 5 mins, invite your squad, generate fixtures, and run the show without the chaos.
Payments & Refunds
Explainer Video / PDF
Who pays, when, and how. Setting your own refund rules, and what to do when money gets stuck mid-transfer.
Coaching & Batches
Explainer Video / PDF
Set up coaching corners, manage batches, and track attendance — minus the paperwork.
Matches & Umpiring
Explainer Video / PDF
Court toggles, service errors, scoring, and officiating like a legend.
Media & Social
Explainer Video / PDF
Uploading game-day glory, chats, ratings, and keeping the trash talk friendly.
Account & Settings
Explainer Video / PDF
Login, OTP, notifications, dark mode, and everything that makes KARDO yours.
Popular questions
Instant answers to the most common queries from KARDO players & hosts.
My OTP didn't show up. Now what?
Give it 60 seconds — sometimes it's just warming up. Still nothing? Check the number on your profile, then tap "Resend." If it's ghosting you completely, that's a tech one → techsupport@kardo-app.com.
How do refunds work?
Hosts set their own refund rules (yes, even "Sorry, no refunds" — we won't judge). Check the tournament's policy first. Need a hand sorting one out? → support@kardo-app.com.
Can I change my skill level later?
Totally. Head to Profile Setup and update anytime. Growth is the whole point.
A player can't join my game. Help?
Make sure they're on KARDO App — your doubles partner has to exist here first. Still stuck? → support@kardo-app.com.
The app's acting up on my phone.
Try closing and reopening first. If it's still misbehaving, send us the details (and a screenshot) → techsupport@kardo-app.com.
What happens next
You email. We actually read it. We aim to reply within 24 hours (usually faster). Tech issues get triaged by our engineers; everything else lands with a real human on the support team. No bots, no runaround, no "your call is important to us" music.
Still can't find it?
When in doubt, just reach out. Wrong inbox? No stress — we'll pass it to the right teammate.
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