Privacy Policy
Sporting Mile Technologies Private Limited (registered office: WeWork Galaxy, 43, Residency Road, Shantala Nagar, Bengaluru, Karnataka, India, 560025) operates the KARDO App. We respect your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000, and the rules framed thereunder.
Applicability
This policy is applicable to:
- All users of the KARDO App mobile application;
- Data collected through coaching, tournament, game hosting, and venue booking services;
- All data processed in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
We collect information to provide better services to all our users.
a. Personal Information:
- Full name
- Contact details (phone number, email address)
- Date of birth or age
- Gender (optional)
- Profile picture (optional)
- Payment and transaction details
- Government-issued ID (if required)
b. Non-Personal Information:
- Device information (model, OS version)
- IP address and location data
- Usage data (pages visited, features used)
- Preferences and interaction logs
c. Location Information:
With your consent, we collect GPS data for features such as nearby venue recommendations and game hosting/matchmaking.
2. How We Use Your Information
Your data is used to:
- Provide and improve app features;
- Facilitate coaching sessions and bookings;
- Manage tournaments and game hosting;
- Process payments and issue receipts;
- Send notifications and reminders;
- Respond to customer service queries;
- Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell your personal information. We may share your data with:
- Verified coaches or venues for service delivery;
- Payment gateways for transaction processing;
- Legal authorities, if required under Indian law;
- Service providers (e.g., analytics, customer support) under strict confidentiality agreements.
4. Data Retention
We retain personal data as long as your account is active, or as required to provide services and comply with laws. You may request data deletion by contacting us.
5. Security Measures
We implement industry-standard measures, including SSL encryption, access controls, and data minimization. However, no method of transmission is 100% secure, and you use the App at your own risk.
6. Children’s Privacy
The App is not intended for users under the age of 13. If we discover that we have collected data from a child without parental consent, we will delete it immediately.
7. User Rights (as per Indian Law)
You have the right to access your personal data, correct inaccurate or outdated information, withdraw consent or opt out of features, and request data deletion (where applicable).
8. Cookies and Analytics
We may use cookies and third-party analytics tools (e.g., Google Analytics) to understand user behavior and improve our services. You may disable cookies in your device settings.
9. Contact Us
To access, modify, or delete your data, or for any questions regarding this policy:
- Email: support@kardo-app.com
- Address: WeWork Galaxy, 43, Residency Road, Shantala Nagar, Bengaluru, Karnataka, India, 560025
- Phone: +91-9019545433
10. Policy Updates
We may update this policy from time to time. Updates will be notified via the App or email. Continued use of the App after such updates constitutes acceptance of the revised policy.