GRIEVANCE REDRESSAL & OFFICER DETAILS
KARDO App Governance & Statutory Redressal Mechanism
We take your concerns seriously. If you have any complaint regarding content, account security, tournament listings, entry fees, or privacy rights, please reach out to our Grievance Officer using the channels below.
1. Grievance Officer & Nodal Officer Details
| Role | Details |
|---|---|
| Grievance Officer / Nodal Officer | Mr. Venkatesh Kandimalla, Chief Digital Officer (CDO) |
| grievance@kardo-app.com | |
| Direct Helpline | +91-9019545433 |
| Official Address | Sporting Mile Technologies Private Limited, BHIVE Premium HSR Campus B, No. 112, AKR Tech Park, Krishna Reddy Industrial Area, Bengaluru, Karnataka 560068, India |
| Statutory Mandate | Rule 5(9) of SPDI Rules 2011, Rule 3(2)(a) of IT Intermediary Rules 2021 & Rule 4(5) of Consumer Protection (E-Commerce) Rules 2020 |
2. Designated Safeguarding Officer (Child Safety)
| Role | Details |
|---|---|
| Designated Safeguarding Officer (DSO) | Mr. Athul Ghosh, CEO |
| Safeguarding Email | safeguarding@kardo-app.com |
| Safeguarding Helpline | +91-7338303939 |
| Emergency Notice | If a child is in immediate danger, call police on 112 or Childline on 1098 first. |
3. Grievance Redressal Process & Timelines
Step 1 — General Support: Write to support@kardo-app.com for routine account, app usage, or event questions.
Step 2 — Grievance Officer Escalation: Email grievance@kardo-app.com for formal complaints. Acknowledged within 24 hours and disposed of within 15 days.
Step 3 — Nodal Officer Escalation: For complaints regarding an Organiser, an entry fee, or a listing: Acknowledged within 48 hours and redressed within 1 month.
4. Accelerated Emergency Procedures
- Unconsented Nudity or Impersonation: Content showing a person in a sexual act, in nudity, or in impersonated form without consent is removed or disabled within 24 hours under Rule 3(2)(b) of the IT Rules 2021.
- Child Safety & POCSO Act: Content harmful to a Child is removed immediately upon notice. Reports of child sexual abuse are referred to the Special Juvenile Police Unit or local police without delay.
- Data Protection Complaints: Handled under the App Privacy Policy with escalation rights to the Data Protection Board of India.