Effective Date

18-May-2025

Last Updated

19-June-2025

Company Name

Sporting Mile Technologies Private Limited

Registered Office

WeWork Galaxy, 43, Residency Road, Shantala Nagar, Bengaluru, Karnataka, India, 560025

Applicability

This policy is applicable to:
– All users of the KARDO App mobile application;
– Data collected through coaching, tournament, game hosting, and venue booking services;
– All data processed in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Information Technology Act, 2000, as applicable in India.

1. Information We Collect

a. Personal Information:
– Full name
– Contact details (phone number, email address)
– Date of birth or age
– Gender (optional)
– Profile picture (optional)
– Payment and transaction details
– Government-issued ID (if required)

b. Non-Personal Information:
– Device information (model, OS version)
– IP address and location data
– Usage data (pages visited, features used)
– Preferences and interaction logs

c. Location Information:
With your consent, we collect GPS data for features such as:
– Nearby venue recommendations
– Game hosting and matchmaking

2. How We Use Your Information

Your data is used to:
– Provide and improve app features
– Facilitate coaching sessions and bookings
– Manage tournaments and game hosting
– Process payments and issue receipts
– Send notifications and reminders
– Respond to customer service queries
– Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal information.

We may share your data with:
– Verified coaches or venues for service delivery;
– Payment gateways for transaction processing;
– Legal authorities, if required under Indian law;
– Service providers (e.g., analytics, customer support) under strict confidentiality agreements.

4. Data Retention

We retain personal data:
– As long as your account is active, or
– As required to provide services and comply with laws.

You may request data deletion by contacting us (see Section 10).

5. Security Measures

We implement industry-standard measures, including:
– SSL encryption
– Access control
– Data minimization and anonymization (where applicable)

However, no method of transmission is 100% secure. You use the App at your own risk.

6. Children’s Privacy

The App is not intended for users under the age of 13. If we discover that we have collected data from a child without parental consent, we will delete it immediately.

7. User Rights (as per Indian Law)

You have the right to:
– Access your personal data
– Correct inaccurate or outdated information
– Withdraw consent or opt out of certain features
– Request data deletion (where applicable)

8. Cookies and Analytics

We may use cookies and third-party analytics tools (e.g., Google Analytics) to understand user behavior and improve our services. You may disable cookies in your device settings.

9. Contact Us

To access, modify, or delete your data, or for any questions regarding this policy:
Email: support@kardo-app.com
Address: WeWork Galaxy, 43, Residency Road, Shantala Nagar, Bengaluru, Karnataka, India, 560025
Phone: +91-9019545433

10. Policy Updates

We may update this policy from time to time. Updates will be notified via the App or email. Continued use of the App after such updates constitutes acceptance of the revised policy.